Philip O
CASTAIC, CA | 2019 GMC 1500 SierraSeptember 1, 2025My service representative Linda was outstanding. She went the extra mile and represented me during the warranty process to ensure that it was honored completely per contractual agreement.Response from Magic GMC
September 2, 2025Philip, Thank you for your thoughtful review! We're delighted to hear that Linda went above and beyond to support you through the warranty process. She truly cares about advocating for our customers and making sure everything is handled fairly. We’ll be sure to pass along your kind words to her. Thanks again for trusting our team at Magic GMC. We’re here whenever you need us!Vanessa L
CASTAIC, CA | 2024 GMC AcadiaSeptember 1, 2025This visit was a comeback from a prior visit that wasn’t so great. However this time everything was taken care of and my car was clean. Also when I asked if there was a specific loaner vehicle because I am truck shopping they made sure that truck was there for me to use. Awesome experience thank you so much for taking care of my vehicle.Response from Magic GMC
September 2, 2025Vanessa, Thank you for giving us another opportunity to serve you! We’re so happy to hear that this visit exceeded your expectations and that we could make things right. It’s great that we were able to provide the specific loaner truck you wanted while your vehicle was being serviced. That’s exactly the kind of personalized care we strive for. We truly appreciate your patience and kind words, and we look forward to continuing to take care of you and your vehicle at Magic GMC!James H
VALENCIA, CA | 2024 GMC CanyonSeptember 1, 2025Linda is awesome, the only reason I continue to bring my truck at your Dealership.Response from Magic GMC
September 2, 2025Thank you so much for your loyalty and kind words, James! We're thrilled to hear that Linda has made such a positive impact on your experience. She truly is a valued member of our team and is dedicated to providing the best care possible. We look forward to continuing to serve you and your truck for years to come at Magic GMC!Manuel B
CANYON COUNTRY, CA | 2015 GMC 1500 SierraAugust 29, 2025Linda the sales rep was awesome but the policies and charges are egregious. I brought my truck in because it had a noise in the engine compartment only unknown origin, Magic kept my vehicle for 4 days and could not locate the soilurce of the noise. I was charged $279 to not locate the source of the noise and was informed that they wanted to keep my vehicle for an additional3 hours at the cost of over $700 additional dollars to attempt to locate it. So to be clear...Magic wanted to charge me $900 to locate the source of the noise coming from my engine compartment which does not include the repair cost. Needless to say I declined authorizing the additional 3 hour request to avoid the $700 charge. I had to pick up my vehicle that still has the noise coming from the engine compartment, I have to live with it I guess. Thanks Magic.Response from Magic GMC
September 3, 2025It appears there was a misunderstanding in communication. Our policy has indeed changed, and we no longer charge customers for 'no problem found 'situations. It seems she may have been following an outdated practice, where it has been accustomed to charge customers for no work performed. This change also applies to the diagnosis of internal engine repair, which has traditionally been applied to the repairs required on a vehicle. We apologize for the inconvenience. It is not our policy to charge a customer for no work being performed. If you have been charged any fees, I will have Linda refund you your money; this is the right thing to do.Alvin R
Stevenson Ranch, CA | 2025 GMC YukonAugust 28, 2025Lydia is great!Response from Magic GMC
August 28, 2025Thank you for the kind words, Alvin! We’re so glad Lydia made your experience great at Magic GMC. We’ll be sure to pass along the compliment!Philip G
SANTA CLARITA, CA | 2024 GMC YukonAugust 25, 2025Lydia is amazingResponse from Magic GMC
August 25, 2025Thank you, Phillip! We’re so glad to hear Lydia made such a great impression. We’ll be sure to share your kind words with her!Jennifer A
VALENCIA, CA | 2025 GMC Sierra 1500August 22, 2025thank youResponse from Magic GMC
August 22, 2025Thank you for the 5 stars, Jennifer! We appreciate you choosing Magic GMC!Labon F
SANTA CLARITA, CA | 2025 GMC Sierra 1500August 22, 2025Quick and easyResponse from Magic GMC
August 11, 2025Labon, we’re happy to hear your visit to Magic GMC was quick and easy! That’s exactly what we aim for. Thanks for sharing your experience.Ruben D
SANTA CLARITA, CA | 2025 GMC 2500HD SierraAugust 18, 2025The sales team at Magic are great! Made my truck buying experience enjoyable. Thank you Martin, Ronnie and Hany! You guys rock! Thank you for all that you do! :)Response from Magic GMC
August 19, 2025Thank you for the fantastic 5-star review, Ruben! We're thrilled Martin, Ronnie, and Hany made your truck-buying experience enjoyable. We’ll be sure to pass along your kind words—they truly appreciate it! Thanks again for choosing Magic GMC!Jonathan L
LANCASTER, CA | 2025 GMC Sierra 1500August 15, 2025All employees are awesomeResponse from Magic GMC
August 15, 2025Thank you for your kind words, Jonathan! We’re thrilled to hear you had a positive experience and felt well taken care of by our team at Magic GMC.
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